Support and Technical Help

There are a number of places where help can be found depending on the nature of the support needed.

Questions about the course content

Your first point of contact for help with course content is your course instructor.  You can communicate with your instructor and/or classmates by e-mail, message boards, chat rooms or phone and ask questions.

Technical help

Here are a number of places where technical help can be obtained.

• IT Service Desk
  https://it.psu.edu/get-support
• Canvas Support
  https://psu.instructure.com/courses/1780857
• College of Science IT Helpdesk
  https://support.science.psu.edu/
• World Campus Help Desk (for World Campus courses only)
  https://student.worldcampus.psu.edu/help-and-support
• Statistics Supported Hardware and Software
  https://science.psu.edu/stat/education/statistical-software-packages

When contacting technical support help desks try to be a specific as possible regarding your problem.  Include information such as the computer, operating system, browser and version you are using.  This often helps diagnose a problem quickly.