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Support and Technical Help
There are a number of places where help can be found depending on the nature of the support needed.
Questions about the course content
Your first point of contact for help with course content is your course instructor. You can communicate with your instructor and/or classmates by e-mail, message boards, chat rooms or phone and ask questions.
Technical help
Here are a number of places where technical help can be obtained.
- IT Service Desk
https://it.psu.edu/get-support - Canvas Support
https://psu.instructure.com/courses/1780857 - College of Science IT Helpdesk
https://support.science.psu.edu/ - World Campus Help Desk (for World Campus courses only)
https://student.worldcampus.psu.edu/help-and-support - Statistics Supported Hardware and Software
https://science.psu.edu/stat/education/statistical-software-packages
When contacting technical support help desks try to be a specific as possible regarding your problem. Include information such as the computer, operating system, browser and version you are using. This often helps diagnose a problem quickly.